Online store:
Venos Oy (Y-ID 2270247-6, Lommilantie 6, 02740 Espoo, 050 366 3354, myynti@venos.fi) sells products to private individuals of legal age in Finland and the EU region. Product prices include VAT. We reserve the right to change prices and delivery costs.
Ordering:
Products are ordered on the website of the online store by transferring them to the shopping cart and paying for the contents of the shopping cart at the checkout service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or for clarifying any ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agreed to the delivery conditions valid at any given time.
Payment and payment methods:
Paytrail is a safe payment method for you. We have a payment institution license granted by the Financial Supervisory Authority. The service is maintained by Paytrail Oyj (business ID 2122839-7), and it is part of the Nets family.
The Paytrail payment forwarding service forwards your payment to the merchant. If your bank statement or credit card bill shows Paytrail Oyj, we have forwarded your payment.
The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the sale as well as other obligations defined by itself. If you want to complain or return the product, you should contact the online store from which the product was ordered.
Bank charges
You can use the payment buttons of all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpanki, Osuuspanki, POP bank, Säästöpanki, S-banken and Ålandsbanken. Your account statement shows Checkout Finland Oy as the payee, we will forward your payment to the online retailer. From the online store, you will be directed directly to your own bank to make the payment securely.
When using the payment order service, you are bound by the following conditions: Terms of the payment order service. (English)
Card payments
You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses the international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services. Checkout appears as the payee on the card invoice and forwards the customer’s payment card payment directly to the merchant. Payment by card is made using a securely protected payment form and the payment card information is not stored in the online store’s systems.
Mobile payment methods
Mobile payment methods Pivo, MobilePay and Siirto are services that work in the application, with which you can pay for online purchases as a bank transfer from your account or as a card payment from your card by accepting the payment in the application in question. Pivo also accepts Siirto payments, which means that the payment can be accepted in any application that supports Siirto.
PIVO TERMS OF USE ARE AVAILABLE ON THE PIVO WEBSITE. PIVO’S TERMS OF USE
MOBILEPAY PAYMENT TERMS ARE AVAILABLE ON THE MOBILEPAY WEBSITE. MOBILEPAY PAYMENT TERMS
TRANSFER TERMS APPLICABLE TO TRANSFER PAYMENTS: OP’S GENERAL EURO PAYMENT TERMS TERMS OF USE OF THE TRANSFER SERVICE AT NORDEA[PDF]
Invoice and installment services
Invoice and partial payment services via Checkout are offered by OP, Collector, Jousto and AfterPay. Collector also offers an invoice and installment payment option for business customers.
Please read the specific terms and conditions specific to the financing company, which you will see when you accept the payment. When you accept the payment, you also accept the finance company’s terms and conditions.
COLLECTOR COLLECTOR COMPANY INVOICE TERMS[PDF] COLLECTOR PRODUCT INFORMATION[PDF] READ MORE: COLLECTOR.FI
JUSTO JUSTO PRODUCT DATASHEET[PDF] READ MORE: JOUSTO.COM
OP BUY BY INVOICE OP’S CONSUMER TERMS AND CONDITIONS FOR INVOICE AND INSTALLMENT PAYMENT[PDF] OP BUY ON INVOICE PRODUCT INFORMATION
AFTERPAY READ MORE: AFTERPAY.FI
Order and payment confirmation:
After a successful order, an order confirmation will be sent to your email. Sending confirmation messages requires providing an email address when ordering.
Delivery methods and costs:
You can see the delivery costs of your order on the delivery and payment method selection page.
The delivery method options are: Postal package.
OR
Pickup:
Venos Oy, Pickup warehouse
Lommilantie 6
02740 Espoo
Pickups only at the agreed time.
Delivery time:
Our most common delivery times to Finland are 7-14 days, depending on the order and delivery method. More precise times will be announced in connection with the product options. We are not responsible for delays caused by force majeure or indirect harm caused by delays. Deviating delivery times are announced on the online store’s front page.
Right of cancellation and return conditions:
According to the Consumer Protection Act, you have the right to cancel your order within 14 days of receiving the order. In the case of digital content and services, prior to the payment transaction, you may have been asked separately for consent to waive the right of cancellation, so that the service or digital content could have been delivered before the right of cancellation expired. In the cancellation notice, you must include your name, address, order date, product and send it by email to info@venos.fi or by post to the return address below. The product must be returned by post within 14 days of the cancellation notice in its original condition and in its original packaging. Return costs are the responsibility of the customer. Attach a copy of the cancellation notice to the product return. If the product has been used, we reserve the right to invoice for the reduction in value.
If you want to return or exchange products after the review period, please contact us directly. When returning the delivered order, include your name and contact information and your account number for the refund. We will refund the amount you paid in full within 14 days of receiving the cancellation notice, if the product has been returned or it has been proven that it has been sent to the return address by mail.
Return address:
Venos Oy
Lommilantie 6
02740 Espoo
The right of cancellation does not apply to a product manufactured or modified at the customer’s request
Unclaimed Package:
Non-redemption is not the same as refund or cancellation. We charge a fee of €50 for an unclaimed package for which a separate cancellation notice has not been made.
Problem situations:
If the product is lost or damaged during transport or otherwise does not match your order, you must report the error in writing within 14 days at the latest to the address mentioned in the Right of cancellation and return conditions section or by calling the phone number mentioned in the contact information. If the package is damaged at Posti, the product must be immediately complained to Posti.